Specialist Credit

Key Responsibilities:

- Claims management activities such us logistic claims and defect / used product

- Support communicating with customers via all relevant communication channels (e-mail, tickets, phone), providing information related to claims and billing

- Manage customer relationship, which includes problem resolution and root cause analysis

- Manage the relationships within customer service and sales as well as other stakeholders in the business

- Identify the improvement opportunities and support their implementation

- Support ongoing projects for the implementation of technology solutions

Key Relationships:

- Credit Management

- Other Customer Service teams

- Sales

- Market Finance

Knowledge, Skills and Abilities:

- Strong customer service orientation

- High level of empathy and emotional intelligence

- Experience with SAP

- Experience with Salesforce.com

- Experience in a Shared Service environment or similar

- Ability to read, write and communicate in English in a business setting

- Ability to pay close attention to detail and high degree of customer orientation

- Good Problem solving and analytical skills

- Self-motivated and self-directed individual

- Availability to travel for periods of 3 to 4 weeks

Requisite Education and Experience / Minimum Qualifications:

- University degree

- 1-2 year's working experience in providing customer support in the field of customer service, sales, or logistics

- High level of customer orientation and communication skills