Senior Specialist Credit Nam
Tipo de contrato :Indefinido
Jornada laboral :Completa
Descripción del puesto
Key Responsibilities and General Accountabilities:
- Handle complex Customer Portfolio with high impact in the business
- Establish a close and trustful relationship with the Customer, proactively anticipating issues
- Ensure timely collection of receivables by working closely with the customer and other finance teams and resolving the causes of non-payment
- Drive timely collection by following up on overdue invoices with customers, collection agencies and end consumers
- Manage customer relationship, which includes problem resolution and root cause analysis, identifying and proposing solutions to area manager
- Assess & review the credit risk on the customer on regular basis, calculate and suggest the required credit limits
- Decide on the release of the blocked orders and ensure timely release
- Provide insight in the development of the accounts receivable position of the customer to sales and finance teams
- Act as the first point of contact for the process related issues and escalations
- Manage the relationship with customer service and other stakeholders in the business
- Identify the improvement opportunities and support their implementation
- Lead the process and improvement focused projects for Credit and Collections
- Support ongoing projects for the implementation of technology solutions
- Ensure the lowest possible write off for uncollectable balances
- Provide insight into the calculation of the required provision for uncollectable balances
- Support requests from partner Finance departments
- Establish and maintain strong financial controls over the work performed
- Acting as the backup for the Team Leader, supporting on day-to-day team organization and task allocation
- Support Team Leader in reporting area KPIs and following up on improvements implementation
Key Relationships:
- Cash Application Teams
- Customer Service Teams
- Record to Report Teams
- Market Finance
Knowledge, Skills and Abilities:
- Strong Finance Acumen
- Solid experience with SAP
- Experience in a Shared Service environment or similar
- Ability to read, write and communicate in English and Spanish in a business setting
- Ability to pay close attention to detail and high degree of customer orientation
- Strong problem solving and analytical skills
- Highly results driven and self-motivated team player
- Curious and growth mindset; keen to learn and approach subjects outside of comfort zone, look beyond the obvious
- Availability to travel for periods of 3 to 4 weeks
Requisite Education and Experience / Minimum Qualifications:
- University degree
- 5 plus years relevant work experience in the accounting / business area
- Broad and deep theoretical understanding of job function
- Handle complex Customer Portfolio with high impact in the business
- Establish a close and trustful relationship with the Customer, proactively anticipating issues
- Ensure timely collection of receivables by working closely with the customer and other finance teams and resolving the causes of non-payment
- Drive timely collection by following up on overdue invoices with customers, collection agencies and end consumers
- Manage customer relationship, which includes problem resolution and root cause analysis, identifying and proposing solutions to area manager
- Assess & review the credit risk on the customer on regular basis, calculate and suggest the required credit limits
- Decide on the release of the blocked orders and ensure timely release
- Provide insight in the development of the accounts receivable position of the customer to sales and finance teams
- Act as the first point of contact for the process related issues and escalations
- Manage the relationship with customer service and other stakeholders in the business
- Identify the improvement opportunities and support their implementation
- Lead the process and improvement focused projects for Credit and Collections
- Support ongoing projects for the implementation of technology solutions
- Ensure the lowest possible write off for uncollectable balances
- Provide insight into the calculation of the required provision for uncollectable balances
- Support requests from partner Finance departments
- Establish and maintain strong financial controls over the work performed
- Acting as the backup for the Team Leader, supporting on day-to-day team organization and task allocation
- Support Team Leader in reporting area KPIs and following up on improvements implementation
Key Relationships:
- Cash Application Teams
- Customer Service Teams
- Record to Report Teams
- Market Finance
Knowledge, Skills and Abilities:
- Strong Finance Acumen
- Solid experience with SAP
- Experience in a Shared Service environment or similar
- Ability to read, write and communicate in English and Spanish in a business setting
- Ability to pay close attention to detail and high degree of customer orientation
- Strong problem solving and analytical skills
- Highly results driven and self-motivated team player
- Curious and growth mindset; keen to learn and approach subjects outside of comfort zone, look beyond the obvious
- Availability to travel for periods of 3 to 4 weeks
Requisite Education and Experience / Minimum Qualifications:
- University degree
- 5 plus years relevant work experience in the accounting / business area
- Broad and deep theoretical understanding of job function