Manager Collections & Credit

Key Responsibilities:

• Ensure team's management including coaching, training, motivation and performance appraisal guidance, including the management and development of the team
• Drive continuous improvement in the O2C team by introducing Lean principles and developing team members
• Project manage the implementation of technology solutions
• Manage customer relationship, which includes problem resolution and root cause analysis
• Manage the relationship and support requests from partner Finance departments and other stakeholders in the business
• Facilitate review of the accounts receivable position of the customer to sales and finance teams
• Act as escalation point for the process related issues
• Work with relevant stakeholders and provide the O2C GPO with recommendations pertaining to O2C technology and process improvements
• Manage the process and improvement focused projects for O2C
• Establish and maintain strong financial controls over the work performed

Key Relationships:

• Finance Team
• Process Owners
• Sales Team
• Customer Service
• Portfolio of Customers

· Problem solving and analytical skills

· Hands-on attitude

· Curious and growth mindset; keen to learn and approach subjects outside of comfort zone, look beyond the obvious

· Good communication skills / good team player, and strong stakeholder management skills

· Experience in managing a team

Requisite Education and Experience / Minimum Qualifications:

• BA degree in Accounting, Finance or Economics
• Minimum of 5 years of relevant experience in End-to-End processes specifically for Credit and Collections activities
• Experience with process improvement and root cause analysis
• Proven work experience in people management/ demonstrated ability to manage a medium-sized team
• Experience in Shared Service environment is considered a plus